Staffed with e-bike specialists and plenty of models to test-ride, these retailers are your destination for pedal-assist electric bikes. Coffee … Get special offers, exclusive product news and event info straight to your inbox. Don’t settle for anyone else’s bike. Perfect online shop. Try before you buy! The return period of 14 days by German law has passed because I was expecting a good will from their side, but this company is just evil. Explore retailers offering demos and demo events, where you can connect with experts and try a variety of gear and bike models before you buy. No hassle, prompt delivery! A low-life bunch that you should avoid at all costs. Nice selection of bikes in the shop, good service. Absolutely shocking!!! 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. , 73779 If you wish to opt out, you may do so at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails. the most helpful person i interacted with was an intern. Nightmare to get home and now waiting 2 weeks for a response to my email asking for a refund for this clearly poor quality bike - and received no response at all. Pop in to explore Trek’s best bikes. Besonderes Aushängeschild von Fahrrad-XXL ist das umfassende Produktangebot – sowohl im Onlineshop als auch in unseren Häusern mit ihrer Gesamtfläche von mehr als 60.000 m². Save yourself and don't buy from them! Pay a bit more and buy from a local bike shop. 27K likes. Do you agree with fahrrad-xxl.de’s 4-star rating? I am doing this review based on the pure frustration that my new ebike despite being just 2 months old, has been sitting ducks in the basement for over a month now. Create your very own with Project One, Trek’s custom bike program. Its super easy to contact their customer care but they are absolutely power less and they wont even connect you to their tech support, they will just ask you to wait and wait and wait. Strange enough they tried to avoid me coming to the store.... ugh. Deutschland. They don't care about the customer only about the money. AW: Kann man über den Preis verhandeln? Pedelecs verkaufen ist für die Händler mit viel … Ordered a Cube SL. Worst after sales and customer service ever.UPDATE: They answered me by email at 23/09 offering 10% discount to keep the bike or return the bike and get 10% voucher discount. The bike suggested by the team member appeared to be the best price/value for me from the other 3 bikes I've tested. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. The most costly parts on the bike such as Battery, motor and controls worked very well. Mein Tipp für HH ist 1000Raeder, gute Auswahl und eine ganze Reihe herabgesetzter Vorführmodelle. Absolutely horrendous customer service - there can be no excuse for such long processing delays (see all the other review, I'm not alone). So i've created a ticket by sending them an email to service(at)fahrradxxl.de. my request, to leave the bike at my neighbor, as i am not at home was declinedmy request to change the address to ether my work or my neighbors was declinedmy request that i could pick it up after work was declinedthe only option which was given was that i have to be home and that i have to sign for it. Wir von Fahrrad XXL lieben die flowigen Trails in den Bergen, das Cruisen durch die City oder das gemütliche Radeln in den … Demo centres feature e-MTB models available for extended test rides. My question is , if a company has such hardships providing service, why to keep on selling new bikes. Para ir a la versión de la web de Trek Bicycle de tu país pincha aquí. As soon as I've opened the box I saw that they've delivered the wrong size, it was size 49cm not 52. Who rides a bicycle for long distances, traveling and competitions knows how bike fit is important. Customer service agent did not let me finish my sentence, did not listen or tried to give me the impression that she wants to talk to me.my request to speak to a manager was declinedmy request to speak to a supervisor was declinedcustomer service at its best. Obviously, cutting costs at every corner - poor products, no QC, non-existent servce and trying to avoid any of the statutory obligations. Never EVER buy from them! Habe im letzten Jahr ein Fahrrad mit Carbonrahmen bei unserem Fachhaendler gekauft, nachdem ich ihm geschildert habe, das ich ein sportliches aber stabiles Fahrrad moechte, da ich auch einen Kindersitz dafuer brauche. Kunde nur ein Fahrrad oder nen Rahmen bei ihm bezieht und sich dann nie wieder blicken lässt, dann bleibt genau dieser Händler nicht allzulange bestehen, vorallem weil die Konkurrenz dann höchstwahrscheinlich günstiger ist. Deutschlands größte Fahrrad-Auswahl im Online-Shop sowie in unseren 15 Filialen - das ist Fahrrad XXL. I've put this in the hands of my lawyer now but anyone else should save themselves the agro and go elsewhere. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. Finde hier deine nahegelegene Fahrrad XXL Filiale | Einfach in Liste oder Karte auswählen vorbeischauen Größte Auswahl Teststrecken Fahrradleasing & Service No te preocupes, todos nos equivocamos. NOTHING! I've bought 2 bikes from Fahrad-XXL Nord, one online, one in the shop.Online delivery was fast and easy. Save your money, the first impression was good then just SHOCKED, Show reviews in all languages. © 2020 Trustpilot, Inc. All rights reserved. 27 tis. Digital sowie lokal dürfen sich die Kunden nicht nur auf hochwertige Markenfahrräder freuen, sondern auch auf die passenden Fahrradteile und Fitness-Zubehör. I got the bike in less than two weeks despite the times of Corona. "Unbelievable!!! It has passed 11 days already and no one contacted me, not even an email. Estás en la versión de United Kingdom / English de la web de Trek Bicycle.
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